Penang - glitch @ Golden Sands
Well - Just finally unwinding in our hotel room at Golden Sands after a dramatic check-in!
I had already started having a slight headache from the early morning start, sitting around the airport waiting for the flight to board and then there was the delay in the flight departure because of the thick haze (from those awful forest fires in Indonesia - to clear land!!!)......... and then looking forward to relaxing in our room when we drove in to the hotel........ to be met by a rude shock at the check-in counter......
They could not "find us" in their reservation system!!! Oh well - I thought, this is Golden Sands....... they will sort it out......
*hmph* except of course, there always has to be ONE bad apple in every basket...... I don't know where Razak was trained but he sure could do with some retraining because his "customer service" is inexistent.
Thank goodness for the Duty manager (Ann) who sorted it out..... and was very polite and helpful. Razak just couldn't even have bothered to be helpful. It seemed we were a real nuisance to have created such a problem for him..... and today being Sunday he just bluntly told us that nothing could be done about it and gave us some halfhearted and incomprehensible "reason" about the whole scenario not being HIS problem!!!!
Anyway to cut the whole uhhappy encounter with him short and (shudder) get him out of my mind..... all I can suggest is that if you have the misfortune of Razak processing your check-in; ask for someone else.
He wouldn't even look at me when trying to reply to my questions - I was talking to him and he kept replying to Paul!!!!!! So....... not even man enough to talk to me!!!
Ask for ANYONE and you might get some real service!
I LOVE staying here at Golden Sands and come here even though there are newer and maybe better/more modern hotels........ but if you want a hotel which isn't all "closed up" with a really nice "feel" to it........ I recommend you book in here. Just be warned..... do NOT have any contact with THAT Razak fellow and you should have a good start!
Thank goodness Ann is efficient and I can certainly recommend her for a Customer Service award.......... !
Well - going to have a rest for now and will try to get some pics to post here.
catch you later
Bea (not on Kangaroo Island for now)
I had already started having a slight headache from the early morning start, sitting around the airport waiting for the flight to board and then there was the delay in the flight departure because of the thick haze (from those awful forest fires in Indonesia - to clear land!!!)......... and then looking forward to relaxing in our room when we drove in to the hotel........ to be met by a rude shock at the check-in counter......
They could not "find us" in their reservation system!!! Oh well - I thought, this is Golden Sands....... they will sort it out......
*hmph* except of course, there always has to be ONE bad apple in every basket...... I don't know where Razak was trained but he sure could do with some retraining because his "customer service" is inexistent.
Thank goodness for the Duty manager (Ann) who sorted it out..... and was very polite and helpful. Razak just couldn't even have bothered to be helpful. It seemed we were a real nuisance to have created such a problem for him..... and today being Sunday he just bluntly told us that nothing could be done about it and gave us some halfhearted and incomprehensible "reason" about the whole scenario not being HIS problem!!!!
Anyway to cut the whole uhhappy encounter with him short and (shudder) get him out of my mind..... all I can suggest is that if you have the misfortune of Razak processing your check-in; ask for someone else.
He wouldn't even look at me when trying to reply to my questions - I was talking to him and he kept replying to Paul!!!!!! So....... not even man enough to talk to me!!!
Ask for ANYONE and you might get some real service!
I LOVE staying here at Golden Sands and come here even though there are newer and maybe better/more modern hotels........ but if you want a hotel which isn't all "closed up" with a really nice "feel" to it........ I recommend you book in here. Just be warned..... do NOT have any contact with THAT Razak fellow and you should have a good start!
Thank goodness Ann is efficient and I can certainly recommend her for a Customer Service award.......... !
Well - going to have a rest for now and will try to get some pics to post here.
catch you later
Bea (not on Kangaroo Island for now)
posted by Simply Bea at 10/08/2006 05:07:00 pm
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